service-depot | Skulocity

Service Depot

Using Skulocity to manage product returns will significantly reduce the costs involved in taking products back from your end use customers, distributors and resellers. Skulocity helps you cope with product returns by linking up-front customer service activities with back-end test, repair and shipping functions. Skulocity provides a standard set of return procedures across all locations, enabling improved process management.

Key Benefits

Organization Handles return scenarios including cross-ship, credit, and ship only from end users, dealers and distributors and VARs
Organization Handles return scenarios including cross-ship, credit, and ship only from end users, dealers and distributors and VARs
Manages RMAs through their full life
Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing
Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective
Easily manages exceptions and issues
Flexibility Web-based system for users in many locations, including corporate and third-party partners.
Inventory Complete inventory reporting system and an adaptable inventory management system to manage return and replacement inventory, with reporting on inventory balance and activity
Tracks flow and value of returned products, allowing for improved inventory management
pect, Sort, Test, Refurbish and Repair Manages asset recovery, testing and repair quickly, allowing companies to quickly realize the value of those assets
Has estimating and invoicing capabilities for repair work, as well as the ability to handle both in-warranty and out-of-warranty repairs
Reporting Provides visibility so employees in all areas of the company can quickly determine the next steps needed to handle the RMA
Identifies the reasons for product returns, allowing the tracking of trends.
Provides advance information about incoming returns, allowing for proper streaming when they arrive and effective staff planning to meet anticipated volumes and timing
Helps monitor progress and results in all areas, such as measuring the average time RMAs are open and how many returned products were actually defective
Integration EDI and XML capable
Allows shipping from multiple locations and an interface to third party logistics providers
Security Role-based user access. Users only see the data they have permission to see.
Customer Service Allows customers to look up their RMA status online